Macro close-up of the Onyx machined aluminum dial, soft orange indicator lights glowing in low light, shallow depth of field
Macro close-up of the Onyx machined aluminum dial, soft orange indicator lights glowing in low light, shallow depth of field
System Assistance

Onyx hardware support

Get direct engineering support for your AI companion devices and smart hardware ecosystem. Access technical documentation, setup guides, and fast troubleshooting assistance designed to keep your intelligent devices running smoothly — with privacy-first, subscription-free integration.

Direct Line

Open support ticket

Submit your technical inquiry or shipping question. Our California-based engineering team reviews every ticket and responds within one business day.

Common Questions

Technical FAQ

Quick answers regarding local-first processing, smart hardware configurations, and shipping policies.

Is subscription required?

What is the return policy?

No. Onyx operates entirely on local silicon with zero-subscription fees. Your device works offline out of the box.

We offer a 30-day trial window. Test the tactile interface on your own desk risk-free; return it if it doesn't fit your workflow.

How does local-first work?

Where do you ship?

All transcriptions and cognitive offloading tasks run directly on the dedicated hardware processor, keeping your data secure on your desk.

We ship worldwide from our California facility. Orders are processed within two business days with fully tracked shipping.

Shop Hardware

Ready to configure your desk?

Configure our modular smart hardware accessories and core desktop devices.